What is Veeno Concierge?
Veeno Concierge is a booking platform for approved hotel concierges, reception teams, travel professionals and hospitality partners. It lets a partner arrange a private guest transfer, share trip and payment details, monitor the ride and review earned commissions from one account.
Who can apply for a Veeno partner account?
Hotel concierges, front-desk and reception teams, serviced-apartment operators, travel planners and other established hospitality partners may apply. Veeno reviews each application before partner booking and commission features are activated.
Can a concierge book a private airport transfer for a hotel guest?
Yes. Approved partners can enter the airport or pickup address, destination, requested pickup time, guest information, vehicle class and payment method. The resulting order remains visible in the partner dashboard.
Which transfer routes can partners arrange?
Partners can request airport pickups, hotel transfers, city-to-city journeys and other supported private routes in Romania. Availability and the quoted price are confirmed in the booking flow for the route and time selected.
Does Veeno Concierge show a fixed price before booking?
The booking flow calculates the available fare for the selected route and vehicle before the order is confirmed. Any inclusions and payment status are shown with the booking so the concierge can explain them clearly to the guest.
Which vehicle classes can a concierge select?
The platform shows the vehicle classes available for the chosen route, including Black for premium private travel and XL for larger parties when those services are available. Capacity should be checked against both passenger and luggage needs.
How does the guest QR code work?
After an order is created, the concierge can present or share a unique QR code. The guest scans it to open the booking-specific page with the information and payment actions made available for that trip.
Can the guest pay from the shared QR page?
When online payment is selected and available for the order, the guest page provides the secure payment step. The concierge does not need to collect or enter the guest’s complete card details.
Can the hotel or concierge pay instead of the guest?
The supported payment choices are displayed during order creation. The appropriate option depends on the partner arrangement, route and booking status, so the concierge should select the method agreed with the guest or hotel.
Can a concierge schedule a transfer in advance?
Yes. A future pickup time can be added during booking. The concierge should use the guest’s local pickup date and time and provide accurate flight or arrival context where relevant.
Can an existing guest transfer be edited?
Eligible orders can be reopened from the order list and edited before dispatch or payment restrictions prevent changes. The app indicates when an order can no longer be modified and support is required.
Can a concierge cancel a booking?
Eligible orders can be cancelled from the order screen. Whether cancellation is still available depends on the ride’s current status and applicable booking terms.
How can the concierge follow the ride status?
The Orders area displays the current state of each guest booking. In-app updates and supported notifications help the partner follow changes without recreating the reservation or asking the guest for the booking details.
Are notifications available on web, iPhone and Android?
The shared Expo application supports an in-app notification feed across platforms and native push notifications on supported iOS and Android builds. Notification delivery also depends on device permission and production push configuration.
How are concierge commissions tracked?
Approved partners can see referral activity, accrued commission, available payout balance and paid amounts in the dashboard. Individual commission and payout history provide an audit trail for the account.
How does a partner request a payout?
When an eligible balance is available, the partner can submit a payout request from the dashboard and provide the requested payout destination information. The request and its status remain visible in payout history.
Does each partner receive a referral code?
Active partner accounts receive a referral code and shareable Veeno booking link. The dashboard keeps the code easy to copy or share with guests and partner contacts.
Is guest information protected?
Guest and trip data are used to arrange and operate the requested transfer. Partners should enter only information needed for the booking, share the trip link with the intended guest and protect access to their own account.
Can several hotel staff members use Veeno Concierge?
Access is tied to approved partner accounts. Hotels that need several team members or a shared operational setup should contact Veeno so access, attribution and payout handling can be configured appropriately.
How do I get help with a guest booking?
Signed-in partners can open the Support area for the available contact channels. For faster assistance, include the order reference and describe the requested change without sending unnecessary payment or identity data.